Privacy Policy

We collect information you give us directly, such as when you create an account, place an order, or contact us:

• Name, email address and phone number
• Delivery and billing address
• Order history and items you've liked or added to your wishlist
• Any measurements or preferences you share with us for tailoring requests
• Messages you send us via the contact form, email, phone or WhatsApp

We also automatically collect limited technical information (such as browser type, device type and pages visited) to help us keep the site secure and improve the shopping experience.

• To process, fulfil and deliver your orders
• To create and manage your account, wishlist and order history
• To communicate with you about orders, tailoring requests, and customer support
• To send offers or updates, only where you've opted in — you can unsubscribe at any time
• To detect, prevent and address fraud, abuse or technical issues
• To comply with applicable legal and tax obligations

We do not sell your personal information. We share it only where necessary to run the business:

• Payment processing — payments are handled by Razorpay, our payment gateway partner. We do not store your card, UPI or net-banking credentials on our servers; these are collected and processed directly by Razorpay in accordance with Razorpay's Privacy Policy.
• Shipping and logistics — your name, phone number and delivery address are shared with Shiprocket and its courier network solely to dispatch and deliver your order and to provide tracking updates.
• Service providers — hosting, analytics and communication tools that help us run the storefront, bound by confidentiality obligations.
• Legal requirements — where required to comply with law, regulation, or a valid request from a public authority.

We use essential cookies/local storage to keep you signed in and to remember your cart between visits. These are necessary for the site to function and are not used to track you across other websites.

We retain your personal information for as long as your account is active or as needed to fulfil orders, resolve disputes, and meet our legal and accounting obligations. We use reasonable technical and organisational safeguards to protect your data, though no method of transmission or storage is ever completely secure.

You may request access to, correction of, or deletion of your personal information, or withdraw consent to marketing communications, by writing to us at hello@rubyzensemble.in. We'll respond within a reasonable time.

Our services are intended for users who are at least 18 years old, or shopping with the involvement of a parent or guardian. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the “Last updated” date above.

For any privacy-related questions, write to hello@rubyzensemble.in or call +91 78730 11110. Registered address: Plot 42, Janpath Lane, Bhubaneswar, Odisha, India.