Shipping Policy

Ready-to-ship items are typically packed and handed over to our courier partner within 1–2 business days of order confirmation. Items that involve custom tailoring or alterations may take longer — the expected timeline will be shared with you at the time of order.

Deliveries are fulfilled through Shiprocket's courier network, which we use to reach locations across India reliably and to provide real-time tracking.

Once shipped, estimated delivery times are:

• Metro cities: 3–6 business days
• Rest of India: 5–9 business days

These are estimates, not guarantees. Deliveries may take longer during sale periods, festive seasons, extreme weather, courier disruptions, or for remote/non-serviceable pincodes, where an alternate delivery arrangement will be offered.

A flat delivery fee of ₹150 applies at checkout for home delivery. In-store pickup, where offered, is free of charge. Any promotional free-shipping offers will be clearly indicated at checkout.

We currently ship across India wherever our courier partners provide serviceability. International shipping is not offered through the website at this time — for special requests, please contact us directly.

Once your order is dispatched, you'll receive a tracking link via email, SMS, or WhatsApp so you can follow its progress until delivery.

If your order arrives damaged, is missing items, or seems significantly delayed, please contact us within 48 hours of delivery (or the expected delivery date) with your order ID and photos where relevant, and we'll work with our courier partner to resolve it.

For shipping questions, reach us at hello@rubyzensemble.in or +91 78730 11110.