Cancellation & Refund Policy

You may cancel an order free of charge any time before it has been dispatched, by contacting us at hello@rubyzensemble.in or +91 78730 11110 with your order ID. Once an order has been dispatched, it can no longer be cancelled — but you may be eligible to return it after delivery, per the terms below.

Items that are custom-stitched, altered, or made to your specific measurements cannot be cancelled once production has begun, and are not eligible for return or exchange for reasons of size or personal preference. If a custom item arrives defective or does not match the agreed specification, please see section 4 below.

For ready-to-wear (non-tailored) items, you may request a return or exchange within 3 days of delivery, provided:

• The item is unused, unwashed, and in its original condition with all tags attached
• The item is returned in its original packaging
• The request is not for a category excluded below

Innerwear, customised/tailored pieces, and items marked “final sale” at the time of purchase are not eligible for return, for hygiene and customisation reasons.

If you receive an item that is damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with your order ID and photos of the item. We'll arrange a replacement or a full refund at no extra cost to you, once the issue is verified.

Write to hello@rubyzensemble.in or message us at +91 78730 11110with your order ID and reason for return. Once approved, we'll arrange pickup through our courier partner or share drop-off instructions.

Once a returned item is received and inspected (typically within 2–3 business days), approved refunds are processed within 5–7 business days to your original payment method via Razorpay. For payments made by other means, refunds are made via bank transfer to the account you provide. Delivery charges are non-refundable unless the return is due to our error or a defective item.

If you'd prefer a different size or colour (where available) instead of a refund, let us know when you initiate the return and we'll process an exchange subject to stock availability.

For any cancellation, return or refund query, reach [Legal / registered business name of RUBYZ Ensemble] at hello@rubyzensemble.in or +91 78730 11110. Registered address: Plot 42, Janpath Lane, Bhubaneswar, Odisha, India.